"Ethical Decision Making in the Hospitality Industry is the first textbook to comprehensively introduce business ethics to hospitality management students. Designed to be used either as a stand-alone textbook or as part of any hospitality management course, this book brings to life how the application of ethics will influence hospitality employees, companies, the industry as a whole, and the ethical health of society at large."--Jacket.

Ethical Principles for Hospitality Managers --Honesty -- Integrity -- Trustworthiness -- Loyalty -- Fairness -- Concern and Respect for Others -- Commitment to Excellence -- Leadership -- Reputation and Morale -- Accountability -- Ethical Thought -- Meta-Ethics -- Subjectivism -- Emotivism -- Cultural Relativism -- Supernaturalism -- Intuitionism -- The Golden Rule -- Normative Ethics -- Utilitarianism -- Social Contract Theory -- Categorical Imperative -- Virtue Theory -- Ethical Theories and Decision Making -- Consequentialism versus Nonconsequentialism -- Bad Decisions -- Cheating at Golf -- Avoiding Negative Consequences -- Analyzing Cases -- Analysis -- Ethics Analysis -- Case Analysis Model -- Case Study Analysis Example -- Making Proper Employment Selections and Introduction to the Case Study -- Finding the Right Management Positions -- Personal Strategic Planning Model -- The Freshwater Oasis Inn Case Study -- Freshwater Oasis Inn Description -- Freshwater Oasis Inn Organizational Chart -- Freshwater Oasis Inn Management Profiles -- Analysis of Freshwater Oasis Inn -- Select the Best-Fit Position -- Operations -- Ethics and Front Office Management -- Front Office -- Front Desk at Freshwater Oasis Inn -- State the Problem -- Identifying the Stakeholders -- Analysis of Possible Consequences for Gabe -- Analysis of Possible Consequences for Miss Adams -- Seymore Butts -- Analysis of Possible Consequences for Other Employees -- Analysis of Possible Consequences for Freshwater Oasis Inn. INTRODUCTORY CHAPTERS.\\1. Ethical Principles for Hospitality Managers.\\Honesty.\\Integrity.\\Trustworthiness.\\Loyalty.\\Fairness.\\Concern and Respect for Others.\\Commitment to Excellence.\\Leadership.\\Reputation and Morale.\\Accountability.\\ 2. Ethical Thought.\\Meta-Ethics.\\Normative Ethics.\\Ethical Theories and Decision Making.\\Analyzing Cases.\\3. Good Employment Selections and Introduction to the Case Study.\\Finding the Right Management Positions.\\The Freshwater Oasis Inn Case Study.\\OPERATIONS CHAPTERS.\\4. Ethics and Front Office Management.\\Front Office.\\Front Desk at the Freshwater Oasis Inn.\\Civility.\\Etiquette.\\Civility at the Freshwater Oasis Inn.\\ 5. Ethics and Housekeeping Management.\\Housekeeping.\\Demographics.\\Hiring and Supervising a Diverse Workforce.\\Housekeeping at the Freshwater Oasis Inn.\\ 6. Ethics and Sales and Marketing.\\Marketing.\\Ethics Codes.\\Sales and Marketing at the Freshwater Oasis Inn.\\Professionalism.\\7. Ethics and Facilities Management.\\Fostering a Shared Ethic.\\Moral and Legal Requirements.\\Facilities Management at Freshwater Oasis Inn.\8. Ethics and Foodservice Management.\\Managing Diversity in Foodservice.\\Work Ethic.\\Foodservice Worker Safety.\\Foodborne Illness and Food Safety.\\Foodservice at the Freshwater Oasis Inn.\\The Ethics of Purchasing.\\Purchasing and Receiving at Freshwater Oasis Inn.\\ 9. Ethics and Dinning Room Management.\\The Dinning Room at the Freshwater Oasis Inn.\\Effective Communication Basics.\\10. Ethics and Bar and Beverage Management.\\The Bar at the Freshwater Oasis Inn.\\Alcohol Abuse and Alcoholism.\\Alcohol Abuse at the Freshwater Oasis Inn.\\Ethics and Our Lives.\\MANAGEMENT CHAPTERS.\\11. Ethics and Human Resource Management.\\Supervision.\\Stress Management.\\Time Management.\\Delegation.\\Human Resource Management at the Freshwater Oasis Inn.\\Chains of Command at the Freshwater Oasis Inn.\\12. Ethics and Technology.\\Technology at the Freshwater Oasis Inn.\\Humility.\\Becoming Humble.\\Ethics and Humility.\\13. Ethics and Cost Control.\\Cost Control at the Freshwater Oasis Inn.\\Ethics and Controls.\\ DESIGNING & IMPLEMENTING ETHICS PROGRAMS.\\ \14. Developing Codes of Ethics and Ethics Programs.\\Management Deficiencies at the Freshwater Oasis Inn.\\Ethics Codes.\\Developing Ethics Codes.\\Freshwater Oasis Inn Ethics Code.\\Developing and Ethics Program.\\Designing an Ethics Program for Freshwater Oasis Inn.\\Training Design Model.\ \\15. Training Management and Employees in Ethics.\\Lesson Planning for the Freshwater Oasis Inn Ethics Program.\\Conclusion.\\ \Case Study.\\ \Glossary.\ \\Appendices.\\A. Principles and Standards of Ethical Supply Management Conduct.\\B. American Society of Association Executives Standards of Conduct.\\C. Marriott Corporate Policy 1, Ethical Conduct.\\D. Some Messages to the Executives of Ramada Inns.