"This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience. " - publisher website.

Part I: Cases in the Organization Development Process -- Contracting for Succcess: Scoping Large Organizational Change Efforts/Laurie K. Cure and Marilyn Schock -- The Discipline Dilemma in Rainbow High School /Lize AE Booysen and Stella M. Nkomo -- A of Wine: Assessing the Organizational Culture at Resolute Winery /Franziska Macur and Kenneth M. Macur -- Utilizing Exploratory Qualitative Data Collection in Small Organizations: Consulting for the Multi-Cultural Community Connections (MCC) /Cerise L. Glenn and Shawn D. Long -- Identifying the Scope of Work at Dixie Textiles, Inc. /Brian J. O'Leary and Christopher J. L. Cunningham -- A Manufacturing Crisis in Bayrischer Silicon Products /Bruce O. Mabee -- The Ivory Tower Opens Up /Alexandra Michel and Katrin Noefer -- Engineering Culture Change with Strategic Initiatives /Nicole M. Laster -- Organization Culture - Diagnosis and Feedback /Mary K. Foster and Vicki F. Taylor -- Engaging Broader Leaders in the Strategic Planning of Lincoln Women's Services /Bruce O. Mabee -- Resistance to Change: Technology Implementation in the Public Sector /Maria Vakola -- Resistance to Change: Assessing Readiness for the Implementation of an Enterprise Resource Planning (ERP) System at Meddev Inc. /Pravin A. Rodrigues and Aruna Fernandes Rodrigues -- Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development /Donald L. Anderson -- To Change Without Appearing to Change: Creating Stability in a Multi-Change/Multi-Resolution Government Agency /Matthew G. Isbell -- When a Contract Is Not Enough /Margaret DiCocco and Matthew J. Borneman -- Measuring Organizational Effectiveness in the Nonprofit Sector: The of the Community Action Network /Matt Koschmann -- Not in Watertight Compartments: Service Quality Improvement & Organization Development /Paola Falcone -- Part II: Cases in Organization Development Interventions -- Global Chain of Command: A Japanese Multi-National Manufacturer in the United States Sachiyo Shearman -- Safe Passage: An NGO in Guatemala City Responds to a Leadership Crisis /Candace Martinez -- The of Jim: A Vice President in a National Non-Profit Association /Cynthia Roman -- A Small World After All /Rodney L. Lowman -- Accounting Team Problems at Acme Manufacturing /Maggie Glick -- Who's Making the Decisions at Livingston University?/ Andrea M. Pampaloni -- Greencycle Publishing /Donald L. Anderson and Jennifer A. Thompson -- When a Team Breaks in Two /Scott Dickmeyer -- Diggins/Reinholdt Plastics, Inc.: A Study in Resistance to Change in the Aftermath of a Merger /Patricia A. Lapoint and Carrol R. Haggard -- Whole Organizational Design Intervention /Julie Williamson and Rachel Thomas -- The Change Story of Yellow Auto Company /Alev Katrinli, Gulem Atabay, Gonca Gunay and Burcu Guneri Cangarli -- We Must Learn to Innovate!: Culture Change (and Shock) in a Consumer Packaged Goods Company /Jeremy P. Fyke and G. Alan Fyke -- Sticker Shock in an Organization That Will Not Stick Together /Barbara A. Ritter -- Part III: Exercises in Organization Development and Change -- Contracting with a Client -- Organization Development Practitioner Skills -- Data Gathering -- Giving Feedback -- Resistance to Change -- Resistance to Change Scale -- Cynicism about Organizational Change -- Myers-Briggs Type Indicator -- Coaching and Individual Instruments -- Team Values -- Team Diagnosis and Intervention? -- Team Facilitation -- Identifying and Changing Organizational Culture -- Perceived Organizational Innovativeness Scale -- Designing and Redesigning Organizations.