Set in an ironically dysfunctional office environment, this dramatization introduces viewers to the strengths and limitations of spoken, written, and visual forms of communication; common barriers to good communication; and ways to overcome those barriers. Examples of communication disconnects are combined with tips on phone etiquette, speaking in meetings and one-on-one, writing e-mails and letters, and body language. Communication-killers are then discussed, along with proactive techniques to reduce misunderstandings. The takeaway message? A better understanding of the nuances of different communication modes will help improve employee effectiveness and defuse office conflict.

Encoded with permission for digital streaming by Films Media Group on Sept. 11, 2010. Title from distributor's description.

Communication in Action (6:50) -- Verbal Communication (5:14) -- Written Communication (5:39) -- Barriers to Communication (6:21) -- Overcoming Barriers to Communication (6:13) -- Credits: Dont Hesitate, Communicate: Effective Communication in the Office (0:31).