Large organizations can only survive in a highly competitive environment if they have the resilience to effectively deal with change, whether coming from within the company or from the outside. The impact of nonsmoking legislation on places of business is used as an example of such change as this program explains how Club Med on Lindeman Island, Australia, effectively retooled itself to comply with the law. Topics covered include driving forces and restraining forces, the importance of strong leadership and open communication during a period of change, potential resistance from employees and external stakeholders, the benefits of hiring a change agent, and the use of key performance indicators to help define and evaluate progress during a change.

Encoded with permission for digital streaming by Films Media Group on June 03, 2009. Title from distributor's description.

What Is Change in Organizations? (3:31) -- Change Strategies (3:01) -- Driving Forces Behind Change (5:12) -- What Prevents Change in Businesses? (5:04) -- How to Implement Change in Businesses (3:11) -- Change Implementation Strategies (3:16) -- Outcomes of Change (2:40) -- Change Evaluation (2:22).