Prepare for one of the fastest growing careers in health care; or add to your current skills with the 3rd edition of Phlebotomy: From Student to Professional. Soft skills are emphasized throughout with special attention focused on expectations for students not only in the classroom but as they transition to working with patients.. Material on basic blood specimen collection procedures; non-blood collection procedures; and specimen handling has been updated and expanded; preparing you to compete in this hot job market.

Previous edition entitled: Phlebotomy : a customer service approach : a textbook for developing phlebotomy and customer service skills.

Student success in phlebotomy -- The student's role in the classroom -- The student's role in the clinical environment -- Blood and urine collection -- The circulatory system -- Blood collection equipment -- Collection by routine venipuncture -- Collection by skin puncture -- Special blood collection procedures -- Special considerations -- Urine tests -- Common laboratory tests -- Professional success in phlebotomy -- Communication skills for the phlebotomist -- Conflict management skills -- Becoming a professional -- List of procedures.