The Seventh Edition of this best-selling text continues to offer proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible. NEW to the SEVENTH EDITION: 4-5 additional review questions for each chapter Expanded material and new exhibits on delegation New discussion on the effects of organizational shuffling on employee motivation Expanded material on the legal implications of performance appraisal New section on Six Sigma New coverage of several more laws that affect employees and employment Updated material on HIPAA implementation Updated material on unions and union organizing in health care Key Points Deals with the fundamentals of management as applied by those who supervise in healthcare organizations. Information reflects the unique character of the health care organization Valuable as a classroom tool and also as working guide, a text students will want to hang on to and refer to later Pedagogy Intro Quote Chapter Objectives Situation Dialogues Questions for Review and Discussion Exercise Notes Instructor Resources: Transition Guide and a TestBank.

Part I The Setting\ Chapter 1 An Evolving Role in a Changing Environment\ Chapter 2 Health Care: How is it Different from “Industry?”\ Chapter 3 The Nature of Supervision: Health Care and Everywhere\ Chapter 4 Management and Its Basic Functions\Part II The Supervisor and Self\ Chapter 5 Delegation and Empowerment: Forming Some Good Habits\ Chapter 6 Time Management: Expanding the Day without Stretching the Clock\ Chapter 7 Self-Management and Personal Supervisory Effectiveness\Part III The Supervisor and the Employee\ Chapter 8 Interviewing: Start Strong to Recruit Successfully\ Chapter 9 The One-to-One Relationship\ Chapter 10 Leadership: Style and Substance\ Chapter 11 Motivation: Intangible Forces and Slippery Rules\ Chapter 12 Performance Appraisal: Cornerstone of Employee Development\ Chapter 13 Criticism and Discipline: Guts, Tact, and Justice\ Chapter 14 The Problem Employee and Employee Problems\ Chapter 15 The Supervisor and the Human Resource Department\Part IV The Supervisor and the Task\ Chapter 16 Ethics and Ethical Standards\ Chapter 17 Decisions, Decisions\ Chapter 18 Management of Change: Resistance Is Where You Find It\ Chapter 19 Communication: Not by Spoken Words Alone\ Chapter 20 How to Arrange and Conduct Effective Meetings\ Chapter 21 Budgeting: Annual Task and Year-Long Implications\ Chapter 22 Quality and Productivity: Sides of the Same Coin\ Chapter 23 Teams, Team Building, and Teamwork\ Chapter 24 Methods Improvement: Making Work—and Life—Easier\ Chapter 25 Reengineering and Reduction in Force\ Chapter 26 Continuing Education: Your Employees and You\ Chapter 27 The Supervisor and the Law\ Chapter 28 Living with HIPAA\ Chapter 29 Organizational Communication: Looking Up, Down, and Laterally\ Chapter 30 Unions: Avoiding Them When Possible and Living with Them When Necessary