This book will give students a competitive edge in medical assisting by helping them achieve the level of professionalism that today's medical employers demand. Clear and easy to read, it guides students in working cohesively as team members, treating all patients with respect and kindness, and behaving with a strong moral and ethical compass. Chapters are organized to flow in succession for medical assistants who are completing classroom training, progressing into externships, and then seeking to enter the field. Case studies and role-play scenarios have been carefully crafted to help readers develop critical thinking skills, anticipate challenges, and prepare professional responses.

Professionalism as a student -- Professionalism on the job -- Professionalism among coworkers -- Professionalism with patients -- Professionalism and the medical record -- Professionalism for administrative medical assisting -- Professionalism in communication -- Professionalism through emergency preparedness.