"In the preface to the first edition of this book, we wrote, "Today, poor communication is the single most common reason for patient complaints against healthcare professionals"-- Provided by publisher.

Communication and the Quality of Care -- Nonverbal Communication -- Verbal Communication -- Professional Communication and Behavior -- Modifying Communication to a Patient's Unique Needs -- Adapting Communication to a Patient's Ability to Understand -- Cultural Sensitivity -- Interviewing Techniques -- Patient Education -- Electronic Communication -- The Communication Skills You Need to Land that First Job NEW -- Fundamental Writing Skills.