Knowing what emotional intelligence is, and knowing how to use it to improve your life, are two very different things.

"Includes a new & enhanced online edition of the world's most popular emotional intelligence test."

The journey -- The big picture -- What emotional intelligence looks like: understanding the four skills -- Digging in: an action plan to increase your EQ -- Self-awareness strategies -- Self-management strategies -- Social awareness strategies -- Relationship management strategies -- Epilogue: Just the facts : a look at the latest discoveries in emotional intelligence -- Discussion questions for reading groups.