"At core a practical handbook for the self-study and review process, this publication will ground these activities in an understanding of the changing roles of academic libraries in the higher education and information environment. Beyond its use as a manual for cyclical reviews, this volume will underscore the need for libraries to engage in a continuous process of assessment and to demonstrate clear and concrete evidence of value. From the numerous assessment methodologies and approaches discussed to the chapters that challenge those very approaches and methods, the book provides concrete and useful information and raises key questions and provocative caveats about the review process"-- Introduction.

An introduction to the higher education accreditation process / Crystal A. Baird and Ellie A. Fogarty -- Thinking beyond the library contributing to institutional value through accreditation / Debra Gilchrist -- The role of the library in programmatic accreditation / Patricia L. Thibodeau and Steven J. Melamut -- "Trust but verify" : nonmandated reviews in academic libraries / Joseph Lucia and Jillian Gremmels -- The library self-study process / Eleanor Mitchell and Peggy Seiden -- Standards : a framework for the self-study / Pamela Snelson -- Successful external reviews: process and practicalities / Kara Malenfant and Kathryn Deiss -- Building an organizational culture of assessment / Pixey Anne Mosley, Susan Goodwin, and Michael L. Maciel -- Data desiderata : data that measures "what you want to measure" / James Rettig -- Role of metrics as a tool for self-study : a review of data surveys / Teresa A. Fishel -- Understanding library and information service quality with MISO Survey and LibQUAL+ / Martha Kyrillidou and David Consiglio -- Toward a continuous mixed-methods assessment model for library and IT services / David Consiglio -- Using MISO to improve library and IT services / David Smallen -- Measuring and demonstrating information literacy outcomes in a review process / Lisa Janicke Hinchliffe and Melissa Autumn Wong -- Proving and improving the value of the academic library / Melissa Bowles-Terry -- On the horizon : future thinking about assessment in the academic library / James G. Neal.