"A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides."--Provided by publisher.

The Hospitality Industry : Past, Present and Future -- Rating Systems and the Structure of the Hospitality Industry -- Hotel Management : Viewed from Above -- The Rooms Department -- The Food and Beverage Department -- Hospitality Human Resource Management -- Marketing for the Hospitality Industry -- Financial Control and the Accounting Department -- Facility Engineering and Maintenance -- Managing Safety and Security Issues -- Managing Hospitality Services -- Conceiving Hospitality Processes -- Designing Hospitality Processes -- Delivering Hospitality Services -- Managing Change in the Hospitality Industry -- Managing Quality in the Hospitality Industry.