Each chapter is introduced by a case study related to the material that follows. The case study is resolved by the end of each chapter with expert commentary and practical suggestions. Chapters also feature real-life learning objectives, provocative questions for review and discussion, and a “Spotlight on Community Service” to emphasize the importance of customer service in the context of the material presented in the chapter. Numerous examples, sample forms and documents are also included.

An Overview of Human Resources -- How Human Resources Fits Into an Organization -- The Legal Framework of Contemporary Human Resources -- Human Resource Activities and Managers -- The Manager-Employee Relationship -- Position Descriptions -- Directions in Employee Relations -- Compensation and Benefits -- Performance Appraisal -- Succession Planning -- Employee Training -- Department Managers and the Recruiting Process -- Conducting a Successful and Legal Selection Interview -- Managers and Employee Problems -- Addressing Problems before Taking Action -- Terminating Employees -- Documentation -- Ethics and Ethical Behavior -- The Impact and Effects of Social Media -- Relations with Labor Unions -- Special Support: Human Resources Arbitration and Human Resource Consultants -- Maintaining an Effective Human Resource Department -- Terminating Employees -- Documentation -- Ethics and Ethical Behavior -- The Impact and Effects of Social Media -- Relations with Labor Unions -- Special Support: Human Resources Arbitration and Human Resource Consultants -- Maintaining an Effective Human Resource Department.