Textbook for:\HIT 208 Quality Assurance and Improvement\HIT208\.

Part I: Performance improvement model. Introduction and history of performance improvement -- Defining a performance improvement model -- Identifying improvement opportunities based on performance measurement -- Using teamwork in performance improvement -- Aggregating and analyzing performance improvement data -- Communicating performance improvement activities and recommendations -- Part II: Continuous monitoring and improvement functions. Measuring customer satisfaction -- Refining the continuum of care -- Improving the provision of care, treatment, and services -- Preventing and controlling infectious disease -- Decreasing risk exposure -- Building a safe medication management system -- Managing the environment of care -- Developing staff and human resources -- Part III: Management of performance improvement programs. Organizing and evaluating performance improvement -- Navigating the accreditation, certification, or licensure process -- Implementing effective information management tools for performance improvement -- Managing healthcare performance improvement projects -- Managing the human side of change -- Understanding the legal implications of performance improvement.