During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline employees. As these clinical and non-clinical personnel handle most of the important tasks in any organization and are often the people who directly interact with patients and customers, it's the job of managers to oversee and motivate their staff members. Using Lean management strategies, this easy-to-read book for leaders and managers provides useful, insightful, and innovative information to help managers engage, motivate, and retain their employees during any Lean or other continuous improvement initiative.

Office-level healthcare leaders : who they are and what they do -- A brief synopsis of key leadership ideas -- A primer on continuous improvement, lean, and six sigma in the healthcare workplace -- Motivating employees: redesigning organizational-level processes to create a culture of continuous improvement -- In the trenches: departmental-level strategies for creating and maintaining a culture of continuous improvement -- A guide to implementing and monitoring quality improvement initiatives -- How to make the right decisions when one does not have the time to plan -- Promoting a vibrant office culture : suggestions for healthcare administrators -- Developing and enforcing departmental rules and regulations -- A recap -- References -- Index.