This introductory book is for those preparing for entry- or midlevel healthcare management jobs. Aligned with the competency categorization developed by the Healthcare Leadership Alliance, it provides a knowledge base and develops aptitude in interpersonal skills such as leadership, professionalism, communication, and teamwork, as well as in business skills such as finance, human resources management, strategy, and marketing. This introductory book is for those preparing for entry- or midlevel healthcare management jobs. Aligned with the competency categorization developed by the Healthcare Leadership Alliance, it provides a knowledge base and develops aptitude in interpersonal skills such as leadership, professionalism, communication, and teamwork, as well as in business skills such as finance, human resources management, strategy, and marketing.

Revision of: Essential techniques for healthcare managers / Leigh W. Cellucci and Carla Wiggins. 2010.

Part I: Concepts. A brief history of the development of healthcare in America -- Health policy: cost, quality, and access -- The healthcare system today -- Medical and healthcare environments -- Part II: Interpersonal skills. Leadership and managing change -- A member of the profession -- Communication and relationship management -- Teamwork and collaboration -- Execution: getting things done with decision-making, delegation, and time management -- Part III: Business skills. Ethics and law -- Healthcare finance and budgeting -- Human resource management -- Strategic planning and marketing -- Assessing quality in health service delivery and management -- Health informatics.