This book helps leaders and healthcare providers better understand how to use patient-reported data to their advantage at the point of service. The book provides the background for developing shared knowledge and shared language, along with extensive examples of dialogue between providers and patients. In addition, the book contains personal interviews of subject matter experts who have significant experience using these measures. The result is a comprehensive understanding of how these measures and techniques can help providers, organizations, and patients navigate this modern healthcare management opportunity.

The long road to finding what matters most to patients -- Introducing the OODA loop -- Patient-reported measures help find what matters most -- Patient-reported measures in action -- Shared decision-making helps find what matters most -- Shared decision-making in action -- Motivational interviewing helps find what matters most -- Motivational interview in action -- Putting the elements together in practice -- Subject matter expert interviews.