Learning how to be a great manager can take years. This book gives readers the tools they need to get great results from their people now.

PREFACE; INTRODUCTION: A Tool Kit for Today's Workplace; PART ONE: Leading People; PART TWO: Different Strokes; PART THREE: Leader Effectiveness; PART FOUR: Optimizing Contributions; PART FIVE: Personal and Interpersonal Effectiveness; PART SIX: Eliminating Conflict; APPENDIX A: Ten Tips to Protect Against Harassment Charges; APPENDIX B: Ten Steps to Manage Workplace Violence; APPENDIX C: The Impending Leadership Crisis; Resource Guide -- Books and Websites Organized by Tool; INDEX.