A unique book and instructional DVD set focused on the most humane techniques that reduce stress for people and pets. Practicing these refined handling skills will create a safer work environment, increase efficiency, and ultimately improve the bond between vet, pet and client.

The DVD contains three hours of video clips with voiceover narratives that show correct and incorrect handling procedures.

Recognizing the early signs of problems -- Fear -- Dominance vs. unruly behavior -- How animals learn to behave and misbehave -- Classical conditioning (a.k.a. associative learning) -- Operant conditioning basics (learning by trial and error) -- Methods of behavior modification -- From house to hospital exam room: making a good first impression -- Preparing pets for a hospital visit -- Preparing the environment for the pet's visit -- Exam room tips -- Moving dogs around the facility -- Transporting cats withing the hospital -- Low-stress restraint techniques -- General handling principles -- Restraint for standard positions in dogs -- Canine restraint for procedures -- Dealing with difficult dogs -- Restraint for standard positions in cats -- Restraining cats for procedures -- Handling difficult cats -- Preventing and reversing problems -- Counterconditioning protocols for dogs and cats -- Preventive behavioral health for puppies -- Preventive behavioral health for kittens.