"This classic textbook provides a definitive overview of healthcare management, organized around five primary functions: planning, organizing, staffing, influencing, and controlling. The book ties these primary functions together through clear explanations of management theories, tools, and other foundational information"-- Provided by publisher.

Preceded by: Dunn & Haimann's healthcare management / Rose T. Dunn. Tenth edition. [2016].

The Supervisor's Job, Roles, Functions, and Authority -- The Theories and History of Management -- Decision Making -- Coordinating Organizational Activities -- Communicating -- Legal Aspects of the Healthcare Setting -- Emerging Influences in Healthcare -- Managerial Planning -- Tactical Considerations in Planning -- Planning Tools -- Time Management Techniques -- Fundamental Concepts of Organizing -- Division of Work and Departmentalization -- Delegation of Authority -- Process and Quality Improvement and the Effect on Reorganization -- Committees as an Organizational Tool -- The Informal Organization -- The Staffing Process -- The Selection Process -- Performance Appraisals and Position Changes -- Giving Directives and Managing Change -- Motivation -- Morale -- Discipline -- Leadership -- Fundamentals of Control and the Controlling Function -- Budgeting -- The Labor Union and the Supervisor -- Handling Grievances.