Topics include managing human resources, client care, sales and marketing, financial planning, pricing of fees and products, health and safety, and office management.

Structure of veterinary practice -- Factors affecting the change in structure of veterinary practice -- Management of veterinary practices -- What is a veterinary practice manager? -- Managing yourself -- Business planning -- Managing human resources: the importance of staff, recruitment and discipline -- Principles of employment law -- Human resources: teamwork, communication and managing change -- Human resources: training and appraisals -- Client care -- Sales and marketing -- Understanding financial accounts -- Management acounts and financial planning -- Stock management -- Pricing of fees and products -- Information technology -- Office management -- Health and safety -- Pharmacy and dispensing -- Statutory and ethical aspects of practice -- Who should do the managing? -- Where do we go now?.