This textbook provides a look at the roles and responsibilities of veterinary assistants in animal hospitals and private veterinary practice. It outlines what to say, how to act, and what to do in various unfamiliar and sensitive situations in the veterinary office setting, such as euthanizing an animal. Coverage includes detailed instruction on scheduling, client relations, charting, case management software, and billing as well as zoonotic diseases, safety hazards, time and stress management, and ethics. Case scenarios and review exercises are presented in every chapter.

Revised edition of: Veterinary office practices / edited by Robert Kehn.

The Veterinary Office. Introduction to veterinary practice -- Care and maintenance of the veterinary practice facility -- Front office and receptionist duties -- Computers -- Communication and Professional Growth. Interpersonal communication -- Interacting with clients -- Stress -- Ethics -- Financial Matters. Fee collection procedures, billing, and payroll.