Today's healthcare supervisors are continually faced with smaller budgets, fewer workers, and greater responsibilities. The seventh edition of Umiker's Management Skills for the New Health Care Supervisor continues to provide valuable information for future healthcare managers and supervisors who must address these challenges daily. Written primarily for those who have little to no management training, Umiker's offers practical suggestions for improving effectiveness, both as a supervisor and as an organization. Ideal for students in undergraduate, community, and career college programs, author Charles R. McConnell maintains Dr. William Umiker's clear, jargon-free writing style.

Revised edition of: Umiker's management skills for the new health care supervisor / Charles R. McConnell. 6th ed. Ã2014.

Part 1: Fundamentals for the supervisor. -- Do you really want to be a supervisor? -- Customer service -- Basic management functions -- Reengineering, mergers, and the supervisor -- Position descriptions and performance standards -- Policies and policy making -- The supervisor's legal environment -- Personnel recruitment -- Interviewing and employee selection -- Orientation and training of new employees -- Team leadership -- Safety and workplace violence -- Part 2: Leading people. Leaders and managers -- Coaching and counseling -- Motivation, reward, and recognition -- Performance feedback -- Disciplining: correction of behavior -- Cultural diversity: managing the changing workforce -- Conflict and confrontation -- Employees with problems -- Managing difficult employees -- Complaints, grievances, and appeals -- Personnel retention -- Privacy and confidentiality: employees and clients -- Part 3: Healthcare cost control. Managed care. -- Budgets and cost control -- Part 4: Developing employees. Change as a way of life -- Staff development -- Delegation and empowerment -- Part 5: Special supervisory skills. Spoken communication -- Written communication -- Holding effective meetings -- Decision making and problem solving -- Time management -- Part 6: The supervisor's continuing development. Coping with stress and burnout -- Supervising in a union environment -- The supervisor's future.