"We heard from you, our students of healthcare quality management. You strongly prefer active learning. You complain that the lecture-and-exam style of learning in the classroom drives you to distraction. When we teach quality management in hospitals and clinics, you tell us that you are too busy to learn theory. You would rather get back to caring for patients. No matter the setting, our students want to apply practical quality improvement methods to real-life scenarios. Many textbooks offer in-depth coverage of the theoretical principles and technical tools of quality management. In our experience teaching quality management, though, you seek a different kind of textbook, one with numerous in-depth case studies that require you to apply your newly acquired problem-solving skills. We wrote this casebook for you, the undergraduate or graduate student in health administration, nursing, medicine, or other health professions. We wrote this casebook for you, the performance improvement team and frontline staff in hospitals, clinics, and other healthcare organizations. We wrote this casebook for instruction in the classroom or online formats"-- Provided by publisher.

The Challenge -- The Innovators -- The Mindset -- The Culture -- The Casebook -- The Template -- A Summer Internship Journal -- Claims Payment Processing -- Return-to-Work at a Home Health Agency -- The Ophthalmologist Who Could Not See (The Waste) -- Building a New IR Suite -- Improving ED Throughput (ED Heroes) -- Hurricane Mia Hits the Patient Access Call Center -- The Cowboy Doctor's Patient Experience -- Patient Navigation at the Orthopedic Clinic -- HCAHPS and the Quiet-at-Night Measure -- Discharge Phone Calls (En Espñaol) -- Patient Experience in Home Care -- Reducing Patient Falls : The Sleuth Resident -- Sustaining Hand Hygiene -- A Warning Letter from the State Regulator -- Failure-to-Rescue -- CLIF's Medication Errors -- A Mom's Story of Sepsis -- Operating Room Recovery -- Opioid Overdoses in the Emergency Department -- The Lunchroom : Physician Engagement at a PCMH -- The Fulfillment Affair -- Composite Quality Score -- Both/And Thinking in Readmission Prevention -- Suicide Prevention by Anthony Kovner and Zachary Pruitt.