Overview of the Quality Health Outcomes Model -- Healthcare policy -- The nurse workforce -- The Nurse work environment -- Workflow, turbulence, and cognitive complexity -- Health information technology and electronic health records -- Health literacy and the social determinants of health -- Chronicity -- Nursing care processes -- Interprofessional practice and education -- Care coordination -- Client and family outcomes: experiences of care -- Nurse outcomes: burnout, engagement, and job satisfaction -- Organizational outcomes: financial and quality measures -- The way forward.