Textbook for HCM312 Diversity and Teambuilding HCM 312.

Why a field guide? -- Section 1. Getting clear on the concept. The case for teamwork -- A quick overview of the model -- Two important questions -- Section 2. Overcoming the five dysfunctions of a team. Overcoming dysfunction #1: building trust -- Overcoming dysfunction #2: mastering conflict -- Overcoming dysfunction #3: achieving commitment -- Overcoming dysfunction #4: embracing accountability -- Overcoming dysfunction #5: focusing on results -- Section 3. Answering questions and anticipating problems. Common questions -- Objections from participants -- Obstacles to avoid -- Section 4. Building the team. Team-building road map -- The initial off-site -- Tools and exercises in detail.